No business, large or small, can afford to be without IT services for any length of time. While large businesses may be more adversely impacted in the OpEx column by company-wide incidents, they are also more likely to have more internal resources available to resolve those issues. The help desk can provide alerts to the network engineers or desktop engineers. From Levels 1 through 3, corporate IT defines all support tasks and separates them between different IT departments.
As with any vendor selection process, pricing matters. The same holds true for the IT services industry. Let’s say you’ve done your due diligence and identified a few help desk providers. All offer a 100% US Based, 24 x 7 x 365 solution and they’re all accountable to meeting SLAs like First Contact Resolution and end user satisfaction ratings. All things quality being equal, the key differentiator ends up being on the bottom line and what services are included in that price.
Before opening a new office, MSPs need to architect the network to have the ability to scale. Successful co-working environments see rapid growth and along with that comes rapid bandwidth utilization. Ensuring that the network is designed to be able to scale up to higher capacity is vital to the business objectives of the co-working platform.